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The automated menu had an option for billing so I selected it and was soon speaking with a nice man who assured me he would help me. I happened to notice when I was logged out of the site a phone number for sales questions (1-87, there appear to be multiple versions of the homepage, the phone number only sometimes displays). Finally, today, I decided to give it another go. I’ve now let several months go by, I am no longer using SugarSync but every time I remember to cancel it it is outside of the specified hours or I’m busy. (Okay, let me rephrase that, there is a chat button down at the bottom but clicking on it outside of hours makes it disappear (and nothing else) AND the button is in a different location than where it is shown in their screenshot) The screenshot with “Chat with Cancellation Department” button is really great, except for the fact that it doesn’t exist outside of those 4 hours each day! It isn’t greyed out, it simply doesn’t exist.In step 2 one is directed to “Open this article” and provided with a link, this link leads back to the article you were already viewing.The cancellation department is only open from 10 am to 2 pm (4 hrs.) Monday – Friday.Notice anything? Let me highlight three items: Here is where things get really frustrating. Take a look at the screenshot below: Screenshot of Cancel SugarSync Help Article Entering cancel into the search area returns a link to this article: “ Canceling a Paid Account.” Nope, just a mailing address and instructions to use the support site from which I found the Contact Us link.įine, lets try searching the help desk (okay, I actually did this before looking at the contact info., not sure why I record this out of order). I can find on the main site but there is a “Contact Us” link in the footer of the support page – that seems hopeful… So how do I cancel? There is no contact info. A Partial Snapshot of Plan Details in SugarSync
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One can upgrade one’s account via the website, but you can’t cancel it. I decided to cancel SugarSync and assumed I’d be able to login to my account and quickly cancel…if only I were that fortunate! Over the last year or so I’ve found myself moving away from SugarSync and towards Microsoft OneDrive and Dropbox. I started with SugarSync many hears ago and I’ve been a paying customer since October 2009 and have been a fairly avid supporter of them.